About complaints
What is the procedure for filing a complaint, dispute, or to report a violation?
Melwood Employees, Program Participants, Guardians/Caregivers, Volunteers, or Visitors who wish to file a complaint, dispute, or to report a violation can use one of the following confidential reporting methods:
English speaking: 855.901.0005
Spanish speaking: 800.216.1288
Email: [email protected]
This service is available 24 hours a day, 7 days a week. It is provided for reports that may cover, but are not limited to, the following incidents:
Ethical violations
Vandalism and sabotage
Alcohol and substance abuse
Bribery and kickbacks
Theft and embezzlement
Unsafe working/program conditions
Improper conduct
Threats
Conflict of interest
Violation of company policy
Quality of service
Discrimination
Fraud
Misuse of company property
Falsification of contracts, reports, or records
Regular business issues and matters not requiring anonymity should be directed to the employee’s supervisor, Melwood Human Resources, or the Melwood Legal Department.
